Jaz Flowers Returns and Refund Policy

1. Consumer Guarantees:

1.1 Australian Consumer Law Compliance:

  • Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund if the product is faulty.

1.2 Change of Mind:

  • Please note that the Australian Consumer Law does not require a retailer to provide a refund or exchange if you change your mind or make a wrong selection.

2. Return Eligibility:

2.1 Conditions for Return:

  • To be eligible for a return or refund, please ensure that: a) The item is in its original condition, unopened, unused, and with all original packaging intact. b) The return request is made within 7 days after receiving the product. c) Proof of purchase, such as an order confirmation or receipt, is provided.

3. How to Initiate a Return:

3.1 Return Process:

  • To initiate a return, please follow these steps: a) Contact our customer support team via info@jazflowers.com.au to notify them of your intention to return the product. b) Provide details of your order and the reason for the return. c) Await instructions from our customer support team regarding the return process, including any necessary documentation or shipping labels.

4. Return Shipping:

4.1 Customer Responsibility:

  • Unless the product is deemed to be faulty or not as described, the cost of return shipping will be the responsibility of the customer.

4.2 Trackable Shipping:

  • We recommend using a trackable shipping method to ensure that the returned item reaches us safely. Jaz Flowers will not be held liable for any items lost or damaged during the return shipping process.

5. Assessment and Refund Process:

5.1 Inspection:

  • Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in section 2.

5.2 Refund Initiation:

  • If the return is approved, we will initiate the refund process within a reasonable timeframe.

5.3 Refund Method:

  • Refunds will be issued using the original payment method used for the purchase.

5.4 Refund Timeframe:

  • Please note that it may take several business days for the refund to appear in your account, depending on your financial institution.

6. Exchanges:

6.1 Exchange Process:

  • If you wish to exchange a product for a different item, please follow the return process outlined in section 3 and place a new order for the desired item separately.

7. Non-Returnable Items:

7.1 Hygiene and Safety Restrictions:

  • For reasons of hygiene and safety, certain items cannot be returned if they have been opened or used, unless they are deemed faulty or not as described. These items include but are not limited to: a) Makeup and cosmetic products with broken seals or tampered packaging. b) Personal care items such as brushes, sponges, or applicators.

8. Faulty or Damaged Items:

8.1 Reporting Issues:

  • If you receive a faulty or damaged item, please contact our customer support team immediately. We may request photos or further information to assess the issue.

8.2 Resolution:

  • Depending on the circumstances, we will offer a replacement, repair, or refund in accordance with your consumer rights under the Australian Consumer Law.

9. Lost Shipping:

9.1 Delivery Responsibility:

  • Once an order has been dispatched and is in the hands of Australia Post, we are no longer responsible for the package. Please ensure you have a secure place to leave the parcel if you are not home.

9.2 Completed Deliveries:

  • Once a delivery is marked as delivered by the carrier, it is considered completed, and we rely on their confirmation. No refunds or replacements will be issued for items marked as delivered. Thank you for your understanding.