1.1 Within Australia:

We offer a flat rate shipping and handling fee of $10.00 for all orders within Australia. This rate applies regardless of the size or weight of your order.
Australia Post is our primary shipping carrier for domestic orders.
Orders over $75 AUD qualify for free shipping within Australia. This discount will be applied at checkout.

1.2 International Shipping:

We offer FREE SHIPPING for orders over $120 AUD.
For orders under $120 AUD, a flat rate shipping fee of $20 AUD applies. This rate generally applies to most countries, though some exceptions or additional charges may apply for certain destinations.
Australia Post is also utilized for international shipping.

2.1 Order Processing:

After placing your order, please allow 1-7 business days for our team to process and prepare your shipment for regular shipping. This processing time is in addition to the estimated delivery time.

2.2 International Shipping:

The estimated delivery time for international orders is typically 6-15 business days. However, delivery times may vary due to customs clearance procedures, local postal services, and other factors beyond our control.
Any customs duties, taxes, or import fees imposed by your country’s customs office are the responsibility of the recipient.

3.1 Tracking Information:

Once your order has been dispatched, we will provide you with a tracking number via email.
You can use this tracking number to monitor the progress of your shipment on the Australia Post website or through your local postal service's tracking system.

4.1 Order Modifications:

If you need to make changes to your order, such as adding items or updating your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been processed.

4.2 Address Changes:

It is essential to provide accurate shipping information during checkout. If you need to change your shipping address after placing the order, please contact our customer support team immediately. We cannot guarantee that address changes can be made once the order has been processed or shipped.

5.1 Lost Shipments:

In the unlikely event that your shipment is lost during transit, please contact our customer support team at Jaz@jazflowers.com.au. We will work with the shipping carrier to resolve the issue promptly.
However, once an order has been dispatched and is in the hands of Australia Post, we are no longer responsible for the package. Please ensure you have a secure place to leave the parcel if you are not home. Once a delivery is marked as delivered by the carrier, it is considered completed, and we rely on their confirmation. No refunds or replacements will be issued for items marked as delivered. Thank you for your understanding.

5.2 Damaged Shipments:

If your order arrives damaged, please notify us within 48 hours of delivery.
To assist with the investigation and resolution process, please provide clear photos of the damaged items and packaging. Our customer support team will guide you through the necessary steps to resolve the issue.

6.1 Restricted Items:

Certain products may be subject to shipping restrictions or additional regulations in your country. It is your responsibility to ensure that the items you order comply with all applicable laws, regulations, and customs requirements.
Jaz Flowers will not be held responsible for any customs issues or delays caused by restricted items.

For information on our return and refund policy, please refer to our dedicated Returns and Refunds section on our website.

For any questions or further assistance, please contact our customer support team at info@jazflowers.com.au. We are here to help!